SPA Policies

New Patients

Patient Intake Form completion is required 24 hours in advance.

We kindly request that all patients complete their intake forms at least 24 hours in advance of their scheduled appointment. This is crucial for us to thoroughly review your medical information and prepare for your visit, ensuring we can address any possible considerations or contraindications.

Completing your intake form ahead of time helps us to:

Enhance the quality of your care by allowing our staff ample time to review your medical history and any specific concerns
Reduce your waiting time and streamline your appointment process. We do not want your service time to be cut short due to forms not being completed before arrival.
Ensure that our healthcare providers are fully informed and can tailor their approach to your individual health needs.

PHOTO ID REQUIRED:

As a medical spa, we require all patients to provide a photo ID as part of their intake process. This requirement is in place for several reasons:

1. Verification of Identity: To ensure that the person receiving treatment is indeed the individual who booked the appointment or is indicated in the medical records. This is crucial for maintaining patient safety and confidentiality.
2. Legal and Regulatory Compliance: Medical spas, like other healthcare providers, must comply with legal and regulatory requirements, including those related to patient identification. Verifying identity through photo ID can be part of fulfilling these requirements.
3. Payment: Our medical spa may need to verify that the patient’s payment information matches their identity
4. Age Verification: Certain treatments have age restrictions, and a photo ID helps verify that a patient meets the age requirement for those treatments.
5. Record Keeping and Patient Safety: Accurate patient identification is critical for safe and effective care, ensuring that treatments and patient records are accurately matched and maintained.

Appointment Cancellation Policy:

To ensure efficient scheduling, we require a 24-hour notice for appointment cancellations. This allows us to offer your slot to another patient seeking hair removal services. Cancellations and/or reschedules made less than 24 hours before the appointment may incur a charge of 50% of the scheduled service fee.

For no-shows, a charge of 50% of the total service cost will be applied for the first time. Second incidents are subject to 100% charge of services booked. We reserve your appointment exclusively for you and we cannot fill those times when patients make appointments and choose to not come. Our goal is to offer our staff a consistent and steady work environment and compensation as well.

Credit Card on File

We require a credit card on file to secure your appointments with us. This is solely for enforcing our no-show and late cancellation policies. Your credit card information is securely encrypted in our system.

Appointment Confirmation:

All appointments must be confirmed. You will receive a booking notification upon scheduling, followed by a confirmation email or text 48 hours before your appointment.

Unconfirmed appointments may be subject to cancellation.

Scheduling Guidelines:

We recommend booking in advance to secure your preferred appointment times.

Female clients are advised to consider their menstrual cycle when scheduling. We provide services to clients on their period, so this is not a valid reason for last-minute cancellations. Please schedule mindfully.

Late Arrivals:

We strive to accommodate late arrivals, but note that we may be unable to serve clients over 5 minutes late due to our tight scheduling. Consider traffic, parking, and other delays when planning your visit. Particularly for our Irvine location, allow extra time for parking during lunch hours (11:30 am – 1 pm).

Late clients may have to accept a modified service or reschedule.

Smooth Packs Policy:

Save more when you stock up on your favorite services

Purchase 10 of the same service and receive 2 complimentary services, or purchase 6 and receive 1 complimentary service. All services must be the same and cannot be transferred to another patient or exchanged for different treatments or products. Packs may be used at any Bare location with any provider, based on availability. Smooth Packs expire 2 years from the date of purchase. Extensions or holds are not permitted. Cancellations are allowed within 60 days of purchase and are subject to a $50 cancellation fee, along with repayment of any discounts received from used services. Refunds are not available after 60 days.

Consistent Pricing Structure:

Our pricing is fixed and does not vary based on custom requests or the amount of hair. This ensures consistent, high-quality service for all clients.

Gift Cards:

Available at all Bare locations, gift cards can be used for services, products, and packages. All sales of gift cards are final.

Intimate Service Disclaimer:

We offer Male Intimate services and strive to offer this service in a safe, professional and respectful manner. For the safety of our staff we ask that our Intimates Disclaimer Form be signed prior to this service. Please click HERE to read.

Memberships Agreement Rundown

Commitment Period: Members commit to a minimum of three months.
Cancellation for Non-Payment: If payment is not received by the 5th of the month, a $10 late fee is applied. If payment is still not received by the 25th of the month, your Membership is canceled and you may not purchase another Membership for 365 days. All services forfeited.
Freeze Option: Members can freeze their membership for up to two months within a 12-month period. During freezes, unused visits can be redeemed, but perks are paused.
Freeze Eligibility: Freezing is only allowed after the initial three-month commitment.
Rollover Services: Unused services rollover.
Cancellation Procedure: Memberships become month-to-month after the initial commitment and may be canceled by the 25th of the month to prevent automatic billing on the 1st of the next month. Cancellation requests can be submitted with this form – click HERE
Forfeiture on Cancellation: Upon cancellation, any remaining services are forfeited.
Bring a Buddy Benefit: Members must receive service on the same day as their friend to utilize the bring a buddy benefit.
No End Date: Memberships continue on a month-to-month basis.
No Show & Cancellation Fees: Regular no-show and cancellation fees apply.

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